Terms of Service
Agreement
These Terms of Service (“Terms”) govern use of the TablePulse website and platform. TablePulse is a product and customer-facing brand operated by Shiftedfrequency LLC dba TablePulse (“TablePulse,” “we,” “us,” or “our”). TablePulse is not a separate legal entity from Shiftedfrequency LLC.
By using TablePulse you agree to use the product lawfully, keep account credentials secure, and treat guest feedback as confidential operational data for your restaurant.
Early pilot terms may be refined in writing with each restaurant. Contact us if you need a custom agreement.
The TablePulse service
TablePulse helps restaurants collect guest feedback after a visit, understand service quality, and act on guest messages. Guests may scan a QR code and use TablePulse-hosted pages to answer questions or send a message to restaurant management. Restaurant administrators manage settings, team access, and related operational features through their TablePulse account.
Accounts and responsibilities
Restaurant customers are responsible for the accuracy of information they submit, for controlling access to their accounts, and for how their staff use TablePulse. Guests and staff should only submit information they are authorized to provide.
TablePulse Guest Alerts SMS Program
Program name
TablePulse Guest Alerts
Program description
TablePulse Guest Alerts is an optional SMS program operated by Shiftedfrequency LLC dba TablePulse. Restaurant managers and staff who affirmatively enroll can receive operational SMS notifications when guests at their restaurant send management a message through TablePulse. The purpose is to help restaurant staff address issues while the guest may still be at the restaurant.
Guests do not receive SMS through this program. SMS messages are sent to opted-in restaurant managers/staff. The program is currently one-way operational alerting and is not a two-way SMS conversation between guests and managers.
Consent
Enrollment in TablePulse Guest Alerts is optional. A restaurant administrator entering someone’s mobile number does not enroll that person in SMS alerts and does not constitute that person’s consent. The recipient must personally complete the TablePulse SMS opt-in web form.
SMS consent is not a condition of purchasing or using TablePulse. Restaurant team members can use TablePulse without enabling SMS Guest Alerts.
The recipient must control, or be authorized to use, the mobile number they enroll. Do not enroll a number you are not authorized to use.
Message frequency
Message frequency varies.
The number of messages depends on guest activity at the restaurant (for example, how often guests send management messages) and is not a fixed monthly volume.
Rates
Message and data rates may apply.
STOP
Reply STOP to opt out.
After you opt out, you will no longer receive TablePulse Guest Alerts for that enrollment unless you later complete a valid re-enrollment / opt-in process. Restaurant administrators cannot restore SMS consent on your behalf by re-entering your phone number.
HELP
Reply HELP for help.
For support with TablePulse Guest Alerts, visit https://tablepulse.com/contact or our contact page.
Privacy Policy
Our Privacy Policy, including how we handle SMS opt-in and consent information, is available at https://tablepulse.com/privacy (Privacy Policy).
Carrier disclaimer
Carriers are not liable for delayed or undelivered messages.
Contact
Questions about these Terms may be submitted through https://tablepulse.com/contact.